FAQ

Do you have any questions about our auctions, collections or working methods? Below you will find answers to the most frequently asked questions about Doremi Records. Is your question not listed? Please feel free to contact us!

General questions

What is Doremi Records?

Doremi Records is a specialized platform for musical instruments and art. We offer an exclusive selection of violins, bows and artworks through our auctions and permanent collections.

How does Doremi Records work?

We organize auctions and sell art and musical instruments directly through our webshop. Bid on an auction or buy directly from our carefully curated collections.

Auctions

How can I participate in an auction?

To bid, you must register on our platform. After registration, you can easily bid on your favorite items.

Do I pay commission at an auction?

No, at Doremi Records we charge 0% commission for buyers . You only pay the winning bid and any shipping costs.

What happens if I win an auction?

After the auction ends, you will receive a confirmation email with payment instructions. Once payment is completed, your purchase will be shipped securely.

Shipping & Delivery

How will my purchases be shipped?

We work with reliable carriers and ensure professional and safe packaging.

What are the shipping costs?

Shipping costs vary depending on location and product type. You will see the exact cost during checkout.

Can I track my order?

Yes, after shipping you will receive a tracking number with which you can track your package.

Returns & Warranty

Can I return my purchase?

Yes, returns are possible within 2 weeks You can return the product at your own expense and receive the money back after receipt. Returns must always be sent insured .

Do you offer a warranty on instruments and artwork?

Yes, we guarantee that all products meet the descriptions and photos we offer. In case of problems, we will find a solution together.

Purchasing

Can I sell my violin, bow or artwork through Doremi Records?

Yes, we buy or list violins, bows and artwork in our auctions. Please contact us with detailed information and photos of your item for evaluation.

How does the purchasing process work?

  1. Contact us with details about your instrument or artwork.
  2. We assess the value and provide an indication of the price.
  3. You will receive a bid or we will include the item in our auction.
  4. After approval, the item will be shipped securely and you will receive payment.